Heritage Hall Big Stone Gap
Nursing home in Big Stone Gap, Virginia, CMS certification number 495135
2045 Valley View Drive, Big Stone Gap, VA 24219 · Wise County
- CMS overall rating
- 3 of 5 stars
- Certified beds
- 180
- Certified for
- Medicare and Medicaid
- Last standard inspection
- February 1, 2023
- Deficiencies at that inspection
- 5
- Fines in 3 years
- $40,517 (1)
Does Heritage Hall Big Stone Gap take Medicare and Medicaid?
Yes to both. Heritage Hall Big Stone Gap is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 3 of 5 |
| Health inspections | 3 of 5 |
| Staffing | 2 of 5 |
| Quality of resident care | 4 of 5 |
| Long-stay quality | 5 of 5 |
| Short-stay quality | 4 of 5 |
Nurse staffing hours and turnover
These are the hours Heritage Hall Big Stone Gap reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.09
- Registered nurse hours
- 0.40
- Licensed practical nurse hours
- 0.70
- Nurse aide hours
- 1.99
- Weekend total hours
- 2.50
- Nursing staff turnover
- 29%
- Registered nurse turnover
- 12.5%
- Administrators who left
- 0
Health inspections and complaints
Inspectors last made a standard visit on February 1, 2023 and cited 5 deficiencies, plus 0 from complaint visits.
The visit before, on May 12, 2021, found 13.
The last standard inspection was more than two years ago.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS fined Heritage Hall Big Stone Gap 1 time in the past 3 years, for $40,517 in total.
Beds and residents
On an average day 165.3 residents live here, about 92% of its 180 certified beds.
- Certified beds
- 180
- Average residents per day
- 165.3
- Certified since
- February 10, 1983
- Resident or family council
- Resident
Who owns Heritage Hall Big Stone Gap
- Legal business name
- Big Stone Gap Life Care LLC
- Ownership type
- For profit - Corporation
- Chain
- 15 homes nationally under Heritage Hall, 4-star chain average
Other nursing homes near Heritage Hall Big Stone Gap
- Norton Community Hospital SNF Unit100 15th St NW, Norton 24273
- Ridgecrest Manor Nursing & Rehabilitation157 Ross Carter Boulevard, Duffield 24244
- Heritage Hall Wise9434 Coeburn Mountain Road, Wise 24293
- Lee Health And Rehab Center208 Health Care Drive, Pennington Gap 24277
- Nova Health and Rehab377 Clonce St, Weber City 24290
Who inspects nursing homes in Virginia
Virginia's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Virginia, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Heritage Hall Big Stone Gap, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Heritage Hall Big Stone Gap
What is the CMS star rating of Heritage Hall Big Stone Gap?
3 out of 5 stars overall.
Does Heritage Hall Big Stone Gap accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Heritage Hall Big Stone Gap?
5 cited at the last standard visit.
Who owns Heritage Hall Big Stone Gap?
Big Stone Gap Life Care LLC, for profit - corporation.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.