Willowcrest Health Services
Nursing home in South Milwaukee, Wisconsin, CMS certification number 525413
3821 S Chicago Ave, South Milwaukee, WI 53172 · Milwaukee County
- CMS overall rating
- 2 of 5 stars
- Certified beds
- 100
- Certified for
- Medicare and Medicaid
- Last standard inspection
- June 5, 2025
- Deficiencies at that inspection
- 13
- Fines in 3 years
- $21,285 (1)
Does Willowcrest Health Services take Medicare and Medicaid?
Yes to both. Willowcrest Health Services is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 2 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 2 of 5 |
| Quality of resident care | 3 of 5 |
| Long-stay quality | 3 of 5 |
| Short-stay quality | 3 of 5 |
Nurse staffing hours and turnover
These are the hours Willowcrest Health Services reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.38
- Registered nurse hours
- 0.55
- Licensed practical nurse hours
- 0.96
- Nurse aide hours
- 1.87
- Weekend total hours
- 2.94
- Nursing staff turnover
- 32.9%
- Registered nurse turnover
- 53.8%
- Administrators who left
- 0
Health inspections and complaints
Inspectors last made a standard visit on June 5, 2025 and cited 13 deficiencies, plus 0 from complaint visits.
The visit before, on March 29, 2024, found 17.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS fined Willowcrest Health Services 1 time in the past 3 years, for $21,285 in total.
Beds and residents
On an average day 77.9 residents live here, about 78% of its 100 certified beds.
- Certified beds
- 100
- Average residents per day
- 77.9
- Certified since
- July 21, 1988
- Resident or family council
- Resident
Who owns Willowcrest Health Services
- Legal business name
- NSH South Milwaukee LLC
- Ownership type
- For profit - Limited Liability company
- Chain
- 57 homes nationally under North Shore Healthcare, 2.8-star chain average
Other nursing homes near Willowcrest Health Services
- Chi Franciscan Villa3601 S Chicago Ave, South Milwaukee 53172
- The Medical Suites at Oak Creek2700 Honadel Boulevard, Oak Creek 53154
- Maple Ridge Health Services2730 W Ramsey Ave, Milwaukee 53221
- Autumn Lake Healthcare at Greenfield5790 S 27th St, Milwaukee 53221
- St Francis Health Services1915 E Tripoli Ave, St. Francis 53235
Who inspects nursing homes in Wisconsin
Wisconsin's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Wisconsin, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Willowcrest Health Services, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Willowcrest Health Services
What is the CMS star rating of Willowcrest Health Services?
2 out of 5 stars overall.
Does Willowcrest Health Services accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Willowcrest Health Services?
13 cited at the last standard visit.
Who owns Willowcrest Health Services?
NSH South Milwaukee LLC, for profit - limited liability company.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.