White Oak Manor-Shelby
Nursing home in Shelby, North Carolina, CMS certification number 345171
401 N Morgan Street, Shelby, NC 28150 · Cleveland County
- CMS overall rating
- 2 of 5 stars
- Certified beds
- 160
- Certified for
- Medicare and Medicaid
- Last standard inspection
- August 28, 2025
- Deficiencies at that inspection
- 3
- Fines in 3 years
- $42,972 (5)
Does White Oak Manor-Shelby take Medicare and Medicaid?
Yes to both. White Oak Manor-Shelby is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 2 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 2 of 5 |
| Quality of resident care | 3 of 5 |
| Long-stay quality | 3 of 5 |
| Short-stay quality | 3 of 5 |
Nurse staffing hours and turnover
These are the hours White Oak Manor-Shelby reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.47
- Registered nurse hours
- 0.35
- Licensed practical nurse hours
- 0.86
- Nurse aide hours
- 2.26
- Weekend total hours
- 3.07
- Nursing staff turnover
- 59.4%
- Registered nurse turnover
- 36.4%
- Administrators who left
- 0
Health inspections and complaints
Inspectors last made a standard visit on August 28, 2025 and cited 3 deficiencies, plus 1 from complaint visits.
The visit before, on May 23, 2024, found 7.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS fined White Oak Manor-Shelby 5 times in the past 3 years, for $42,972 in total.
It also had 1 payment denial, when Medicare stopped paying for new admissions for a time.
Beds and residents
On an average day 116.4 residents live here, about 73% of its 160 certified beds.
- Certified beds
- 160
- Average residents per day
- 116.4
- Certified since
- October 26, 1977
- Resident or family council
- Resident
Who owns White Oak Manor-Shelby
- Legal business name
- NHC Healthcare/Shelby, LLC
- Ownership type
- For profit - Corporation
- Chain
- 72 homes nationally under National Healthcare Corporation, 4.1-star chain average
Other nursing homes near White Oak Manor-Shelby
- Ignite Medical Resort Shelby1404 N Lafayette Street, Shelby 28150
- Peak Resources- Shelby726 South Battleground Ave, Grover 28073
- Carolina Care Health and Rehabilitation111 Harrelson Street, Cherryville 28021
- White Oak Manor-Kings Mountain716 Sipes Street, Kings Mountain 28086
- Peak Resources-Cherryville7615 Dallas Cherryville Highway, Cherryville 28021
Who inspects nursing homes in North Carolina
North Carolina's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in North Carolina, or see how assisted living and nursing homes differ.
Is this your facility?
If you run White Oak Manor-Shelby, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about White Oak Manor-Shelby
What is the CMS star rating of White Oak Manor-Shelby?
2 out of 5 stars overall.
Does White Oak Manor-Shelby accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at White Oak Manor-Shelby?
3 cited at the last standard visit.
Who owns White Oak Manor-Shelby?
NHC Healthcare/Shelby, LLC, for profit - corporation.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.