Highlands Health and Rehabilitation Center
Nursing home in Memphis, Tennessee, CMS certification number 445165
3549 Norriswood, Memphis, TN 38111 · Shelby County
- CMS overall rating
- 2 of 5 stars
- Certified beds
- 180
- Certified for
- Medicare and Medicaid
- Last standard inspection
- July 29, 2026
- Deficiencies at that inspection
- 4
- Fines in 3 years
- $14,901 (1)
Does Highlands Health and Rehabilitation Center take Medicare and Medicaid?
Yes to both. Highlands Health and Rehabilitation Center is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 2 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 2 of 5 |
| Quality of resident care | 4 of 5 |
| Long-stay quality | 5 of 5 |
| Short-stay quality | 2 of 5 |
Nurse staffing hours and turnover
These are the hours Highlands Health and Rehabilitation Center reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.26
- Registered nurse hours
- 0.51
- Licensed practical nurse hours
- 0.87
- Nurse aide hours
- 1.88
- Weekend total hours
- 2.91
- Nursing staff turnover
- 49.7%
- Registered nurse turnover
- 47.1%
- Administrators who left
- 0
Health inspections and complaints
Inspectors last made a standard visit on July 29, 2026 and cited 4 deficiencies, plus 2 from complaint visits.
The visit before, on August 11, 2022, found 6.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS fined Highlands Health and Rehabilitation Center 1 time in the past 3 years, for $14,901 in total.
Beds and residents
On an average day 154.5 residents live here, about 86% of its 180 certified beds.
- Certified beds
- 180
- Average residents per day
- 154.5
- Certified since
- June 25, 1984
- Resident or family council
- Both
Who owns Highlands Health and Rehabilitation Center
- Legal business name
- The Bay at Highlands Health and Rehabilitation Center LLC
- Ownership type
- For profit - Limited Liability company
- Chain
- 23 homes nationally under Champion Care, 2.4-star chain average
Other nursing homes near Highlands Health and Rehabilitation Center
- Allen Morgan Health and Rehabilitation Center177 North Highland, Memphis 38111
- Shelby Oaks Post Acute5070 Sanderlin Avenue, Memphis 38117
- Midtown Center for Health and Rehabilitation141 N McLean Blvd, Memphis 38104
- Majestic Gardens at Memphis Rehab & SNC131 N Tucker, Memphis 38104
- Delta Blues Health & Rehabilitation3933 Allenbrooke Cove, Memphis 38118
See also all nursing homes in Memphis.
Who inspects nursing homes in Tennessee
Tennessee's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Tennessee, the 15 in Memphis, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Highlands Health and Rehabilitation Center, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Highlands Health and Rehabilitation Center
What is the CMS star rating of Highlands Health and Rehabilitation Center?
2 out of 5 stars overall.
Does Highlands Health and Rehabilitation Center accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Highlands Health and Rehabilitation Center?
4 cited at the last standard visit.
Who owns Highlands Health and Rehabilitation Center?
The Bay at Highlands Health and Rehabilitation Center LLC, for profit - limited liability company.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.