Heritage Hall-Rich Creek
Nursing home in Rich Creek, Virginia, CMS certification number 495371
120 Old Virginia Avenue, Rich Creek, VA 24147 · Giles County
- CMS overall rating
- 4 of 5 stars
- Certified beds
- 120
- Certified for
- Medicare and Medicaid
- Last standard inspection
- March 14, 2024
- Deficiencies at that inspection
- 10
- Fines in 3 years
- No fines
Does Heritage Hall-Rich Creek take Medicare and Medicaid?
Yes to both. Heritage Hall-Rich Creek is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 2 of 5 |
| Quality of resident care | 3 of 5 |
| Long-stay quality | 3 of 5 |
| Short-stay quality | 3 of 5 |
Nurse staffing hours and turnover
These are the hours Heritage Hall-Rich Creek reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.62
- Registered nurse hours
- 0.35
- Licensed practical nurse hours
- 1.03
- Nurse aide hours
- 2.24
- Weekend total hours
- 2.80
- Nursing staff turnover
- 39.8%
- Registered nurse turnover
- 46.2%
- Administrators who left
- 0
Health inspections and complaints
Inspectors last made a standard visit on March 14, 2024 and cited 10 deficiencies, plus 1 from complaint visits.
The visit before, on December 9, 2021, found 2.
The last standard inspection was more than two years ago.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS lists no fines for Heritage Hall-Rich Creek in the past 3 years.
Beds and residents
On an average day 104.3 residents live here, about 87% of its 120 certified beds.
- Certified beds
- 120
- Average residents per day
- 104.3
- Certified since
- December 1, 2003
- Resident or family council
- Resident
Who owns Heritage Hall-Rich Creek
- Legal business name
- Rich Creek Life Care, LLC.
- Ownership type
- For profit - Limited Liability company
- Chain
- 15 homes nationally under Heritage Hall, 4-star chain average
Other nursing homes near Heritage Hall-Rich Creek
- Highland Ridge Rehab Center5872 Hanks Street, Dublin 24084
- Pulaski HLTH & Rehab CNTR2401 Lee Highway, Pulaski 24301
- Radford Health And Rehab Center700 Randolph Street, Radford 24141
- Bland County Nursing & Rehab Center12185 Grapefield Road, Bastian 24314
- Westwood Center20 Westwood Medical Park, Bluefield 24605
Who inspects nursing homes in Virginia
Virginia's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Virginia, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Heritage Hall-Rich Creek, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Heritage Hall-Rich Creek
What is the CMS star rating of Heritage Hall-Rich Creek?
4 out of 5 stars overall.
Does Heritage Hall-Rich Creek accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Heritage Hall-Rich Creek?
10 cited at the last standard visit.
Who owns Heritage Hall-Rich Creek?
Rich Creek Life Care, LLC., for profit - limited liability company.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.