Complete Care at Hagerstown
Nursing home in Hagerstown, Maryland, CMS certification number 215365
14014 Marsh Pike, Hagerstown, MD 21742 · Washington County
- CMS overall rating
- 2 of 5 stars
- Certified beds
- 60
- Certified for
- Medicare and Medicaid
- Last standard inspection
- July 14, 2026
- Deficiencies at that inspection
- 44
- Fines in 3 years
- $43,352 (2)
Does Complete Care at Hagerstown take Medicare and Medicaid?
Yes to both. Complete Care at Hagerstown is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 2 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 3 of 5 |
| Quality of resident care | 5 of 5 |
| Long-stay quality | 5 of 5 |
| Short-stay quality | 5 of 5 |
Nurse staffing hours and turnover
These are the hours Complete Care at Hagerstown reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 4.30
- Registered nurse hours
- 1.25
- Licensed practical nurse hours
- 1.10
- Nurse aide hours
- 1.95
- Weekend total hours
- 4.01
- Nursing staff turnover
- 62.6%
- Registered nurse turnover
- 69.6%
- Administrators who left
- 1
Health inspections and complaints
Inspectors last made a standard visit on July 14, 2026 and cited 44 deficiencies, plus 29 from complaint visits.
The visit before, on May 14, 2025, found 28.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS fined Complete Care at Hagerstown 2 times in the past 3 years, for $43,352 in total.
Beds and residents
On an average day 82.5 residents live here, about 138% of its 60 certified beds.
- Certified beds
- 60
- Average residents per day
- 82.5
- Certified since
- August 14, 2018
- Resident or family council
- Resident
Who owns Complete Care at Hagerstown
- Legal business name
- Complete Care at Hagerstown LLC
- Ownership type
- For profit - Limited Liability company
- Chain
- 85 homes nationally under Complete Care, 3.3-star chain average
Other nursing homes near Complete Care at Hagerstown
- Western MD Hospital Center1500 Pennsylvania Avenue, Hagerstown 21742
- Coffman Nursing Home1304 Pennsylvania Avenue, Hagerstown 21742
- Hagerstown Healthcare Center750 Dual Highway, Hagerstown 21740
- Julia Manor Nursing and Rehabilitation Center333 Mill Street, Hagerstown 21740
- Creekside Center for Rehabilitation and Nursing1183 Luther Drive, Hagerstown 21740
See also all nursing homes in Hagerstown.
Who inspects nursing homes in Maryland
Maryland's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Maryland, the 6 in Hagerstown, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Complete Care at Hagerstown, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Complete Care at Hagerstown
What is the CMS star rating of Complete Care at Hagerstown?
2 out of 5 stars overall.
Does Complete Care at Hagerstown accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Complete Care at Hagerstown?
44 cited at the last standard visit.
Who owns Complete Care at Hagerstown?
Complete Care at Hagerstown LLC, for profit - limited liability company.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.