Complete Care at Germantown
Nursing home in Germantown, Wisconsin, CMS certification number 525653
W173 N10915 Bernies Way, Germantown, WI 53022 · Washington County
- CMS overall rating
- 4 of 5 stars
- Certified beds
- 121
- Certified for
- Medicare and Medicaid
- Last standard inspection
- May 29, 2026
- Deficiencies at that inspection
- 0
- Fines in 3 years
- No fines
Does Complete Care at Germantown take Medicare and Medicaid?
Yes to both. Complete Care at Germantown is certified for Medicare and Medicaid. Medicare can pay for a short skilled stay after a qualifying hospital stay; Medicaid can pay for long-term care once you qualify.
Certification isn't a promise of an open bed. Ask how many Medicaid beds it has free and whether it keeps residents who move from Medicare to Medicaid. Our guide explains what Medicare pays for.
CMS star ratings
CMS rates every certified nursing home from 1 to 5 stars. The overall rating starts from health inspections, then moves up or down for staffing and quality. These come from the CMS Provider Information, October 2026 release.
| Measure | CMS stars |
|---|---|
| Overall | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 3 of 5 |
| Quality of resident care | 3 of 5 |
| Long-stay quality | 4 of 5 |
| Short-stay quality | 3 of 5 |
Nurse staffing hours and turnover
These are the hours Complete Care at Germantown reported to CMS, split across residents and days. More hours per resident usually means more hands at the bedside.
- Total nurse hours per resident per day
- 3.76
- Registered nurse hours
- 0.89
- Licensed practical nurse hours
- 0.63
- Nurse aide hours
- 2.24
- Weekend total hours
- 3.30
- Nursing staff turnover
- 55.8%
- Registered nurse turnover
- 40%
- Administrators who left
- 1
Health inspections and complaints
Inspectors last made a standard visit on May 29, 2026 and cited 0 deficiencies, plus 0 from complaint visits.
The visit before, on March 5, 2025, found 4.
Read every citation on the CMS Care Compare page.
Fines and payment denials
CMS lists no fines for Complete Care at Germantown in the past 3 years.
Beds and residents
On an average day 50.8 residents live here, about 42% of its 121 certified beds.
- Certified beds
- 121
- Average residents per day
- 50.8
- Certified since
- October 14, 1999
- Resident or family council
- Resident
Who owns Complete Care at Germantown
- Legal business name
- Virginia Highlands Care and Rehab Center LLC
- Ownership type
- For profit - Corporation
- Chain
- 85 homes nationally under Complete Care, 3.3-star chain average
Other nursing homes near Complete Care at Germantown
- Menomonee Falls Health ServicesN84 W17049 Menomonee Ave, Menomonee Falls 53051
- Lindengrove Menomonee FallsW180 N8071 Town Hall Rd, Menomonee Falls 53051
- Avina of Milwaukee9255 N 76th St, Milwaukee 53223
- Lasata Care CenterW76 N677 Wauwatosa Rd, Cedarburg 53012
- Cedarburg Health ServicesN27 W5707 Lincoln Blvd, Cedarburg 53012
Who inspects nursing homes in Wisconsin
Wisconsin's state survey agency licenses nursing homes and carries out the federal inspections for CMS. A home must keep its state licence and meet the federal rules to take Medicare or Medicaid.
Compare all nursing homes in Wisconsin, or see how assisted living and nursing homes differ.
Is this your facility?
If you run Complete Care at Germantown, email contact@assistedlivingaccess.com from your work address. We can add your own rates, photos and contact details next to the state record, or take the listing down.
Questions about Complete Care at Germantown
What is the CMS star rating of Complete Care at Germantown?
4 out of 5 stars overall.
Does Complete Care at Germantown accept Medicaid?
Yes, it is Medicaid certified.
What did inspectors find at Complete Care at Germantown?
0 cited at the last standard visit.
Who owns Complete Care at Germantown?
Virginia Highlands Care and Rehab Center LLC, for profit - corporation.
From the federal record: CMS Care Compare and the CMS Provider Information dataset, October 2026 release.